If you are a consumer, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason, subject to the conditions and exceptions provided by law.

You can exercise your right using the online withdrawal form below. After submitting and confirming your declaration, you will receive an acknowledgement by email.

For full information about eligibility, returns, return costs, refunds and exceptions, please see our Delivery & Returns Policy and Terms & Conditions.

Use this form to submit your withdrawal declaration under applicable Cyprus and EU consumer protection law. You do not need to provide a reason.After submission, you will receive an acknowledgement by email confirming that your declaration has been received.

Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.