Last updated: September 2026

This Privacy Policy explains how C. Violaris Cleaning Products Suppliers Ltd (“Violaris”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit our website, create an account, place an order, contact us, request a quotation, submit a withdrawal declaration or otherwise interact with us.

We are committed to protecting your personal data and processing it in accordance with applicable Cyprus and European Union data protection law, including the General Data Protection Regulation (GDPR).

1. Who We Are

The website is operated by:

C. Violaris Cleaning Products Suppliers Ltd
Registration No.: HE 213470
6 Piraeus Street
Latsia, Nicosia
Cyprus

Telephone: +357 22100141
Email: [email protected]

For the purposes of applicable data protection law, C. Violaris Cleaning Products Suppliers Ltd is the controller of the personal data described in this Privacy Policy.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect and process information including:

your name and surname;
billing and delivery address;
telephone number;
email address;
account and login information;
order and transaction information;
products purchased or requested;
quotation requests;
withdrawal and return information;
communications you send to us;
information necessary to process payments;
technical information relating to your use of our website; and
information collected through cookies and similar technologies.

We do not intentionally collect special categories of personal data through our website, such as information concerning health, racial or ethnic origin, political opinions, religious beliefs or sexual orientation.

3. How We Collect Your Personal Data

We may collect personal data directly from you when you:

create or use an account;
place an order;
provide billing or delivery information;
request a quotation;
submit a withdrawal declaration;
request a return or refund;
subscribe to marketing communications;
contact us by telephone, email, post or through the website; or
otherwise communicate with us.

We may also automatically collect certain technical information when you use our website, including through cookies and similar technologies.

We may receive information from service providers involved in operating our website, processing payments, delivering orders, providing analytics or supporting our business operations.

4. How We Use Your Personal Data

We may use your personal data to:

process and fulfil orders;
arrange delivery or collection;
process payments;
manage your customer account;
provide quotations and respond to enquiries;
communicate with you regarding orders;
administer returns, withdrawals and refunds;
provide customer support;
maintain appropriate business, accounting and transaction records;
prevent fraud and protect the security of our website;
comply with legal and regulatory obligations;
manage complaints or disputes;
improve our website and services; and
send marketing communications where permitted by law.

We will only process personal data where we have an appropriate legal basis for doing so.

5. Legal Bases for Processing

Depending on the circumstances, we may process your personal data because:

Contract – processing is necessary to enter into or perform a contract with you, including processing and delivering your order.

Legal obligation – processing is necessary for us to comply with obligations imposed by applicable law, including tax, accounting, consumer protection and other regulatory requirements.

Legitimate interests – processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include responding to enquiries, maintaining appropriate business records, protecting our website, preventing fraud and managing disputes.

Consent – where applicable, we may process personal data on the basis of your consent, for example for certain marketing or cookie-related activities. Where processing is based on consent, you may withdraw that consent at any time.

6. Orders and Payments

When you place an order, we process the personal data necessary to complete the transaction, including your contact information, billing and delivery details and information about the products ordered.

Payment information may be processed by third-party payment service providers. We do not necessarily receive or store your complete payment card details.

We may retain transaction and order records where necessary for accounting, tax, legal, customer service and record-keeping purposes.

7. Withdrawal Requests, Returns and Refunds

When you use our online withdrawal function or otherwise communicate a decision to withdraw from an eligible contract, we may collect and process information necessary to identify you, the relevant order and the goods concerned.

This may include your:

name;
email address;
order number and order date;
products affected by the withdrawal;
withdrawal declaration and any information you choose to provide; and
submission and processing information, including the date and time of the request.

We use this information to receive and record your withdrawal declaration, send the required acknowledgement, review and administer the request, communicate its status, arrange any applicable return or refund and comply with our consumer-protection and record-keeping obligations.

Withdrawal-related information may also be retained where reasonably necessary to demonstrate that a withdrawal declaration was received and handled appropriately.

For further information about exercising your right of withdrawal, please see our Delivery & Returns Policy and Right of Withdrawal page.

8. Marketing Communications

Where you subscribe to our newsletter or other marketing communications, we may process your name and email address to send you information about products, offers and other marketing communications, where permitted by law.

Where your consent is required, we will obtain it before sending such communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Withdrawing from marketing communications does not affect service communications that we may need to send regarding an order, withdrawal request, return, refund or other transaction.

We will obtain any consent required by law before sharing personal data with another organisation for its own direct marketing purposes.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, provide essential functionality, remember preferences, understand how visitors use the website and, where applicable, support analytics and marketing activities.

Cookies are small text files stored on your device when you visit a website. Some cookies are set directly by us (“first-party cookies”), while others may be set by third-party services used on our website (“third-party cookies”).

We may use the following categories of cookies:

Strictly necessary cookies
These cookies are required for the website to function properly, for example to maintain your shopping cart, support account login, enable checkout, protect the website from misuse and remember your cookie preferences. These cookies do not require your consent where they are strictly necessary to provide the service you have requested.

Functional cookies
These cookies may be used to remember choices or preferences and provide enhanced functionality.

Analytics cookies
These cookies help us understand how visitors use our website, for example which pages are visited and how users interact with the website. Where required by law, these cookies are only used with your consent.

Marketing and advertising cookies
Where used, these cookies may be used to measure advertising performance, personalise advertising or track activity across websites. These cookies are only used where the required consent has been obtained.

Where consent is required, non-essential cookies are not intended to be activated until you have made your choice through the cookie consent controls available on our website.

You can accept, reject or change your cookie preferences at any time using the cookie settings available on the website. You can also control or delete cookies through your browser settings, although disabling certain cookies may affect the operation or functionality of the website.

Details of the cookies currently used on our website, including their names, providers, purposes and duration, are available through our cookie consent tool.

10. Sharing Your Personal Data

We may share personal data with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

website hosting and IT service providers;
payment service providers;
delivery and courier providers;
professional advisers such as accountants or legal advisers;
analytics and website service providers; and
public authorities or regulators where required by law.

Where third parties process personal data on our behalf, we require them to process it appropriately and only for the purposes for which it has been provided.

We may also disclose personal data where required by law, court order or a competent authority, or where reasonably necessary to establish, exercise or defend legal claims.

If our business or assets are sold, transferred, reorganised or merged, relevant personal data may be transferred as part of that transaction, subject to applicable data protection requirements.

11. International Transfers

Some service providers or technology services may process personal data outside Cyprus or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate steps required by applicable data protection law to ensure that the information receives an appropriate level of protection.

This may include relying on an adequacy decision, approved contractual safeguards or another legally recognised transfer mechanism.

12. How Long We Keep Your Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, tax, accounting, regulatory and reporting requirements.

The appropriate retention period depends on factors including the nature of the information, the reason it was collected and any applicable legal requirements.

We may retain information for longer where reasonably necessary in connection with a complaint, dispute, legal claim, investigation or other legal obligation.

Where information is no longer required, it will be deleted or otherwise handled in accordance with applicable data protection requirements.

13. Data Security

We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.

Access to personal data is limited to persons and service providers who reasonably require it for legitimate business purposes.

Where we become aware of a personal data breach, we will take appropriate action and notify affected individuals and/or the relevant supervisory authority where required by law.

14. Your Data Protection Rights

Subject to applicable law and the circumstances of the processing, you may have the right to:

request access to personal data we hold about you;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
request the transfer of certain personal data to you or another organisation;
withdraw consent where processing is based on consent; and
lodge a complaint with the relevant supervisory authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain information despite a deletion request where we have a legal obligation to keep it.

We may request information reasonably necessary to verify your identity before responding to a data protection request.

To exercise your rights, please contact us using the details in Section 1.

15. Complaints

If you have concerns about how we process your personal data, please contact us first so that we have an opportunity to address your concerns.

You also have the right to lodge a complaint with the competent data protection supervisory authority in Cyprus:

Office of the Commissioner for Personal Data Protection
Iasonos 1
1082 Nicosia
Cyprus

You may also consult the Commissioner’s official website for current contact information and guidance.

16. Children

Our website is intended for a general audience and is not specifically designed to collect personal data from children.

Persons under the age of 16 should not provide personal data through the website without appropriate involvement or authorisation from a parent or guardian where required.

17. Third-Party Links

Our website may contain links to third-party websites, services or applications.

We do not control those third parties and are not responsible for their privacy practices. When you leave our website or use a third-party service, we encourage you to review the relevant privacy information provided by that third party.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.

The latest version will be published on our website, and the “Last updated” date at the top of this page will be revised where appropriate.

19. Contact Us

If you have any questions about this Privacy Policy, how we process your personal data or wish to exercise a data protection right, please contact:

C. Violaris Cleaning Products Suppliers Ltd
Registration No.: HE 213470
6 Piraeus Street
Latsia, Nicosia
Cyprus

Telephone: +357 22100141
Email: [email protected]